User Agreement & Privacy Policy
Account Set up and Confirmation:
Your new account can be placed via phone with one of our sales representatives. Upon completion of your new account set up, you will be provided with a user name and password to your account. By submitting your order, you are agreeing to the terms and conditions set forth in this agreement. By setting up a new account, you represent and warrant that you have all legal rights to the act on behalf of the company you are representing, and to use the credit card and payment information used to set up the account. You further represent and warrant that you are (18) years or older, and the information you enter is correct.
Usage and compliance with laws:
All accounts are set up for unlimited use. All emails and or messages sent to your customers will only be at your approval and consent. Only information set up in your account by you will be used to contact customers. Touchpoints does not reserve the right to send out messages or content on your behalf.
YOU AGREE THAT YOU WILL ADHERE TO ALL FEDERAL, STATE, AND LOCAL LAWS, RULES AND REGULATIONS AND THAT YOU SHALL NOT SEND OUT MESSAGES, TEXTS, EMAILS OR ANY OTHER COMMUNICATION IN VIOLATION OF ANY LAW, RULE OR REGULATION. YOU ARE ONLY LEASING TOUCHPOINTS SOFTWARE AND SHALL INDEMNIFY AND HOLD HARMLESS TOUCHPOINTS FROM AND AGAINST YOUR MARKEING EFFORTS AND FOR ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, RULES OR REGULATIONS. ACCORDING TO FCC LAWS IT IS ELLIGAL TO SEND COMMERCIAL TEXT MESSAGES TO ADVERTISE OR PROMOTE A PRODUCT OR SERVICE WITHOUT EXPRESS WRITTEN CONSENT TO DO SO.
Phone numbers and Intellectual Property:
You agree to allow touchpoints to purchase a voice/text number on your behalf for the use of sending and receiving sms messages and voice calls thru your account. As part of your agreement touchpoints will host this number for you. Touchpoints will handle all fees and costs associated with your number as part of you service with touchpoints. You as the agent will have full rights to this number and if you ever cancel your service with touchpoints, you can take this number with you when you leave. At that time you will then be responsible to handle any and all costs and billing for the number and touchpoints will no longer host it for you. You assume all responsibility and legal liabilities that arise from the use of this number and agree to hold touchpoints harmless from any and all legal action that could result from non-compliance associated with this number. Touchpoints shall not be responsible for the use of these phone numbers and you accept liability for the same.
You represent that you have full rights and authority to use business information and consumer information, including but not limited to email addresses, phone numbers, and addresses used in connection with your account and that you will only market to consumers who have given advance written authorization to be contacted.
In the occurrence of infringement upon the intellectual property of any person or entity you assume full responsibility for such infringement.
Contracts and service term:
From the inception date of your account set up you will be placed on a month to month or quarterly billing cycle. You will not need to renew your services for the next month or quarter, this will be done on a recurring basis with no action needed from you. If you cancel or terminate your account prior to the end of your next month’s recurring date, you will be responsible for the full month of service. This will carry you thru to your next recurring date and your account will be closed.
Grant of License.
Touchpoints grants a non-exclusive and non-transferable license to you for the use of the Touchpoint software subject to the terms and conditions of this and any other agreement Touchpoints enters into with you, and as such agreements may be amended from time to time. You may use the software for your own use. You may not transfer or sublicense the software to any third party, in whole or in part, or in any form, whether modified or unmodified. Touchpoints reserves the right to revoke the license granted herein and to terminate its relationship with you at any time, with or without cause.
Monthly usage fees:
Touchpoints reserves the right to change monthly usage fees at any time in their sole discretion. No changes to monthly fees will be made without notice made to you. Notice will be provided via email to the email address on file for your account. Notice will be provided two weeks prior to change. Changes will apply to your next month of service. Set up fees and first months charges will be charged to your account the day following set up and training.
Payment and refunds:
All accounts must make monthly payments via EFT from a checking account or from a major credit card. Whichever method of payment is selected will be automatically billed on a monthly or quarterly basis. Your account may be terminated for nonpayment of services.
Any and all refunds requested by you will be made at the sole discretion of Touchpoints. Refunds may be provided by credits to your Touchpoints account.
Indemnity:
You agree to hold Touchpoints harmless from any misuse, infringement, legal violation, fraud or any other claim arising from your use of Touchpoints software. This includes but is not limited to any and all directors, officers, employees, attorneys, successors and assigns associated with Touchpoints. Touchpoints reserves the right to defend themselves, at your expense, in the event that any litigation is brought against them in connection with your account. You do not have any right, and are prohibited from making any statement or speaking on behalf of Touchpoints, or take any action, or make any claim on behalf of Touchpoints without prior written consent from Touchpoints.
Software Ownership:
The software, and any modifications or updates thereto, shall at all times remain the property of Touchpoints and the license granted to you herein does not in any way transfer ownership of the software to you. If you find or believe that an error exists in the software, you shall immediately notify Touchpoints in writing of such error.
Proprietary Rights:
You recognize and agree that Touchpoints regards its software as its proprietary information and as a confidential trade secret of great value. You agree not to disclose, copy, disseminate, or other wise use or attempt to manipulate or use the software in a manner inconsistent with this Agreement. You shall not provide or make available the software, or any portion thereof, to any person other than your employees who have a right to use the software. You agree to treat the software with at least the same degree of care with which you treat your own confidential information and in no event with less care than industry standard for treating confidential information. A violation of any provision of this Agreement shall entitle Touchpoints to damages and injunctive relief.
Notices: By you:
Any notices given by you to Touchpoints can be made via email @ support@touchpointspro.com
By Touchpoints:
Any notices made by Touchpoints to you will be via email to the address on your file. We may also provide notices to you via US postal service to the address on file.
Relationship:
There is no relationship made between you and Touchpoints outside your use of Touchpoints as a third party vendor. No other business relationship or joint venture is created by acceptance of this Agreement.
Mediation:
Both parties agree to mediate any dispute arising from this agreement or use of Touchpoints software. Mediation will take place in Washington County, State of Utah, unless Touchpoints agrees to another location. No complaints or legal action will be filed with any District court unless mediation has taken place and proven unsuccessful. All mediation fees will be at the cost of the complaining party’s expense.
Any action at law, suit in equity, or any other judicial proceeding, for the enforcement of any provision of this Agreement shall be instituted only in the Fifth District Court in and for Washington County, State of Utah. You agree that the Court shall have exclusive jurisdiction over the enforcement or interpretation of this Agreement.
Warranty and Liability Disclaimer:
TOUCHPOINTS LICENSES AND YOU ACCEPT THE SOFTWARE IN ITS “AS IS” CONDITION. TOUCHPOINTS PROVIDES NO WARRANTIES AS TO THE FUNCTION OR USE OF THE SOFTWARE, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. TOUCHPOINTS DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR BE COMPATIBLE TO YOUR SYSTEM, OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE.
TOUCHPOINTS LIABILITY TO YOU UNDER ANY PROVISION OF THIS AGREEMENT FOR DAMAGES AWARDED SHALL BE LIMITED TO THE AMOUNTS ACTUALLY PAID UNDER THIS AGREEMENT BY YOU TO TOUCHPOINTS. IN NO EVENT SHALL TOUCHPOINTS BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF USE, LOSS OF PROFITS OR INTERRUPTION OF BUSINESS, HOWEVER CUASED OR ON ANY THEORY OF LIABILITY.
Security of Personal Information:
Touchpoints has and maintains strict policies and procedures to protect information about you during all stages of our relationship with you. In addition, we maintain physical, electronic, and procedural safeguards to protect your personal information. Access to personal information by employees and other represen tatives is restricted to those individuals who have a business need for such information.
Confidential Information:
Touchpoints and end users (agent's) both agree that all information provided by agent's for the use of communication with their customer's within Touchpoints is strictly confidential. This includes but is not limited to (names, addresses, phone numbers, email addresses, documents, financial information, and all information used in connection with the agent's account). Touchpoints will not share, sell, disclose, or distribute this information to any other company or vendor for any reason, unless required by law. All information provided by the agent, will remain the property of the agent and remain strictly private. All information within Touchpoints will, at all times, remain on "geo-trust" secured servers, as well as being sql certified. All access to any information within Touchpoints will be user name and password protected.
We Protect Your Privacy:
At Touchpoints, your privacy is important to us. We want you to know that we do not sell or rent to anyone the information you have entrusted to us and we do not share your personal information with other companies.
Information We May Disclose:
We regard all of your personal information as confidential. However, in the course of conducting our business, there are circumstances in which we may use and disclose to other parties the information described above. We may do this only as permitted by law.
We may disclose this information to other third parties, as permitted by law, such as a regulator during the course of an examination, or as necessary to protect our rights.
When we contract with other parties to help us conduct our business, we require them to protect your personal information. We do not permit them to use or share your personal information for any purpose other than the work they are doing on our behalf, or as required by law.
We will continue to limit disclosures of your personal information even if our relationship with you ends.
Generally, you have the right to review personal information we have about you. You must request this in writing. We may charge you for copies of records you request. We will not make available information we have collected in connection with or in anticipation of a claim or legal proceeding. If you believe that any of our records are not correct, you may notify us in writing of any corrections you believe should be made. If you have questions about accessing or correcting your information, please direct them to our office.
Claims of Copyright Infringement (“DMCA”)
Procedure for Making Claims of Copyright Infringement
(Refer to the Digital Millennium Copyright Act, 17 USC 512, or the “DMCA”). If you are a copyright owner (or acting for a copyright owner) and believe that copyright infringement is taking place on or through Touchpoints Pro’s website or other online network, please report the information by filling out the below copyright complaint web form.
To file a report with us, you will need to submit via the below copyright complaint web form a notification of claimed infringement that includes the following (please consult your legal counsel or see Section 512(c)(3) of the Digital Millennium Copyright Act to confirm these requirements):
A physical or electronic signature of the owner of the copyright (or a person authorized to act on behalf of the owner of the copyright) or an exclusive right that is allegedly infringed.
Identification of the copyrighted work claimed to have been infringed or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed (or access to which is to be disabled), and information reasonably sufficient to permit Touchpoints Pro to locate the material. Providing URLs for the location of the allegedly infringing material or activity is the best way to help us locate content quickly.
Information reasonably sufficient to permit Touchpoints Pro to contact you, the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted.
A statement that you, the complaining party, have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
A statement that the information in the notification of claimed infringement is accurate and, under penalty of perjury, that you, the complaining party, are the copyright owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Send a proper and complete notification of claimed infringement to our designated agent at the mailing address listed below.
Touchpoints Pro
Attn: Copyright Agent
768 N 1200 W
Orem, UT 84057
Phone: 801-418-9324
Email: support@touchpointspro.com
Touchpoints Pro has adopted a policy to disable and/or terminate in appropriate circumstances the accounts of users who are found repeatedly to infringe or are repeatedly claimed to infringe the copyrights of others. As part of implementing such policy, Touchpoints Pro may in its sole discretion suspend, disable, and/or terminate the accounts of users who have been identified as repeatedly engaging in infringing activities or for other related reasons.
Entire Agreement:
This document will serve as the entire user agreement and privacy policy. In the event that a change is made to the user agreement and/or privacy policy users will be notified via email.